Partners

The Libraries and UITS developed two groups to oversee the continued development and operations of the IC. The IC Governance Group is comprised of Library and UITS administrators and managers and the IC Operations Group is comprised of Library and IT managers who oversee daily operations issues.

Staffing

Below are brief, general descriptions of the shared service models of the IC

IC1 Reference and Technology Consulting Desk:
Library reference services and technology support share a large service desk in the center of the first floor of the IC. Librarians, support staff, and School of Library and Information Science graduate student employees of ICUS provide reference services for 101 hours of the 168 hours that the IC1 is open each week. Library staff handles over 22,000 reference interactions each year. There is typically one librarian and a library staff person or graduate student employee on duty during reference hours. Upper-level undergraduate student-employees of the STC provide support 24 hours a day for the more than 180 software applications on the IC workstations. There are typically one student shift supervisor and one to four technology consultants who handle over 37,000 interactions a year. The technology consultants are hired based on customer service experience and receive resource based training.

Library Circulation and IT Support Center Desk: Library circulation services and IT account and hardware support are located at a service counter at the entrance to the IC1. Undergraduate student employees (from Customer and Access Services Department) provide circulation services 121 hours each week. Full-time staff and part-time student employees from the UITS Support Center offer walk-in help with IT accounts and repair personal computers and laptops for student, faculty, and staff for a fee. Support Center services are offered 92 hours per week.

IC2 Information and Technology Support:
Directional assistance and technology support are offered at the service desk in the IC2, which is open 117 hours per week. ICUS undergraduate student employees staff the desk 58 hours per week and provide assistance to library users in locating call numbers for the Core Collection, answering basic directional questions, and shelving and shelf-reading the Core Collection. The STC undergraduate students staff the IC2 desk all hours the lab is open and provide software support for the 68 fixed workstations and students using the 90 data jacks and wireless connectivity for their laptops and they enforce the quiet and other IC policies.